When you walk into a restaurant dripping with ice, designer labels from head to toe, loudly exclaiming that you hope noone scratches up your Benz, everyone can tell that you have big money, right? They know you’re someone who deserves the best table that the casual dining chain restaurant has to offer! The finest service [...]
I’m not impressed with anyone who knows the name of the owner of my restaurant. I’m not impressed with anyone who actually knows him, although that is a significantly smaller number of people. Namedropping may impress your dinner companions, but you can add that to the list of stuff that your server does not find [...]
Ah, Campers. Let me clear this up right now, I’m not talking about the kind you see pictured to the left. This is a restaurant industry term. You civilians out there would say “we haven’t seen each other in ages, and we’re catching up!” Or something like that. We in the Biz see it as [...]
The Ultra Diva RC. You just can’t stick to a menu, any menu, can you? You need special rules and concessions made just for you. You must feel like you always get something that no one else is getting. You think everyone at your table is thoroughly impressed as you go through your litany of [...]
httpv://www.youtube.com/watch?v=3pyrX5UHKv4 Marta Daniels ( http://www.howrc.com ) discusses the fact that at least 75% of all difficult customers are women.
RCs tend to think that servers as a group are incredibly stupid. Something about the choice of job, I think. Like no person with a normal IQ would wait on other people for a living, you know, that kind of thought process. There are times when I would certainly agree with those RCs. There are [...]
My casual dining restaurant has been known to feature a coupon or two in the mail, especially during these somewhat perilous economic times. Everyone likes a coupon, right? Buy one entree, get one free? Who wouldn’t love that? Your server, that’s who. At my restaurant, the average dinner entree is going to run you about [...]
RCs gripe about automatic gratuities all the time. Like at my restaurant. We add 18% to parties of 8 or more. Period. Parties are a LOT of work and if a server isn’t tipped appropriately the party can actually cost the server money. How is that possible, Marta? I hear you asking, and I’ll tell [...]
And maybe this is just me. Maybe this makes sense to everyone else but me, but how does this sound? Six young guys come in, all about 16-19 years of age. Two of them order a burger, fries, and a coke. The third guy orders fries and a water. The fourth guy orders a lemonade, and the [...]
I recently did a post called “Smart Money Knows When its Time to Suggest Mickey Ds”. I’m just curious about people who go out to eat, but don’t eat. Please take a moment, and answer the poll question below. God bless!
