The Ultra Diva RC. You just can’t stick to a menu, any menu, can you? You need special rules and concessions made just for you. You must feel like you always get something that no one else is getting. You think everyone at your table is thoroughly impressed as you go through your litany of [...]
httpv://www.youtube.com/watch?v=3pyrX5UHKv4 Marta Daniels ( http://www.howrc.com ) discusses the fact that at least 75% of all difficult customers are women.
httpv://www.youtube.com/watch?v=H8B4URUkbUw Marta Daniels ( http://www.howrc.com ) explains that servers are not psychic, and therefore cannot get you what you want unless you tell them what that is.
Servers are not psychics. If we were, we’d have a $20 a minute 900 number telling people to make careful financial decisions in the coming year or a television show where we would convince old women we connected to the spirit of their dead husbands who are telling them…(wait for it)… the other set of keys are in the [...]
Marta Daniels ( http://www.howrc.com ) discusses how clueless some of the dining public seem to be when it comes to ordering steaks. httpv://www.youtube.com/watch?v=b1_0d3ARFec
I recently did a post called “Smart Money Knows When its Time to Suggest Mickey Ds”. I’m just curious about people who go out to eat, but don’t eat. Please take a moment, and answer the poll question below. God bless!
Above are the official definitions for steak temperatures. At my restaurant, we are required to quote back a mini-version of that every time a customer orders steak or a burger. We tell you that well done is brown, medium well is a touch of pink in the center, medium is pink all the way through, [...]
What do I mean by that? Well, RCs, let me break it down. My restaurant has a pretty lenient policy as far as tasting before you order. We’ll let you sample the soup, any of our salad dressings, any of our sauces. That includes our bbq sauce, the sauce we serve with our salmon, the [...]
Marta Daniels ( http://www.howrc.com ) explains that you cannot try everything at a restaurant before ordering, and server tells you things about the menu to help you, not steer you wrong. httpv://www.youtube.com/watch?v=Thl_TwiPet4
I did a post awhile back called “Whiskey No Ice is a Shot Not a Glass Full of Liquor”. In it, I discussed a lot of methods employed by RCs to get more for less money. One thing I got into in particular was customers who order from the twelve and under menu when they [...]
