When you walk into a restaurant dripping with ice, designer labels from head to toe, loudly exclaiming that you hope noone scratches up your Benz, everyone can tell that you have big money, right? They know you’re someone who deserves the best table that the casual dining chain restaurant has to offer! The finest service [...]
I’m not impressed with anyone who knows the name of the owner of my restaurant. I’m not impressed with anyone who actually knows him, although that is a significantly smaller number of people. Namedropping may impress your dinner companions, but you can add that to the list of stuff that your server does not find [...]
httpv://www.youtube.com/watch?v=YIse8fzLssg Marta Daniels ( http://www.howrc.com ) explains that, believe it or not, servers at restaurants don’t actually manage or own the restaurants, and therefore it is inappropriate to blame them for a lot of the things customers take out on servers!
httpv://www.youtube.com/watch?v=AIo238gkW1c This was our first video broadcast!! Yay!! This episode, if you will, is a companion piece with the post of the same name (Control Your Children or Leave Them at Home).
Ah, Campers. Let me clear this up right now, I’m not talking about the kind you see pictured to the left. This is a restaurant industry term. You civilians out there would say “we haven’t seen each other in ages, and we’re catching up!” Or something like that. We in the Biz see it as [...]
The Ultra Diva RC. You just can’t stick to a menu, any menu, can you? You need special rules and concessions made just for you. You must feel like you always get something that no one else is getting. You think everyone at your table is thoroughly impressed as you go through your litany of [...]
httpv://www.youtube.com/watch?v=H8B4URUkbUw Marta Daniels ( http://www.howrc.com ) explains that servers are not psychic, and therefore cannot get you what you want unless you tell them what that is.
Servers are not psychics. If we were, we’d have a $20 a minute 900 number telling people to make careful financial decisions in the coming year or a television show where we would convince old women we connected to the spirit of their dead husbands who are telling them…(wait for it)… the other set of keys are in the [...]
My casual dining restaurant has been known to feature a coupon or two in the mail, especially during these somewhat perilous economic times. Everyone likes a coupon, right? Buy one entree, get one free? Who wouldn’t love that? Your server, that’s who. At my restaurant, the average dinner entree is going to run you about [...]
RCs gripe about automatic gratuities all the time. Like at my restaurant. We add 18% to parties of 8 or more. Period. Parties are a LOT of work and if a server isn’t tipped appropriately the party can actually cost the server money. How is that possible, Marta? I hear you asking, and I’ll tell [...]
