httpv://www.youtube.com/watch?v=YIse8fzLssg Marta Daniels ( http://www.howrc.com ) explains that, believe it or not, servers at restaurants don’t actually manage or own the restaurants, and therefore it is inappropriate to blame them for a lot of the things customers take out on servers!
Servers are not psychics. If we were, we’d have a $20 a minute 900 number telling people to make careful financial decisions in the coming year or a television show where we would convince old women we connected to the spirit of their dead husbands who are telling them…(wait for it)… the other set of keys are in the [...]
Ladies, ladies, ladies! Why, as a demographic, are we such difficult restaurant customers? I’m not trying to say that there aren’t prima donna diva male RCs, because there are! Trust me there are. Its just that 75% of all difficult customers are female, and this is a fact. Ask any server you know, male or female. [...]
Here’s a concept that I really need the RCs out there to grasp. Really try and let this sink in please. Your server is your friend, not your foe! We are a symbiotic pair, the RC and I. We both have a common goal: for the RC to be absolutely thrilled with their dining experience. [...]
So, this is something that truly irks me, at my restaurant, and in real life. If I’m already agreeing with you, quit arguing with me! Don’t continue to nitpick at me until I respond with the exact phrases and statements you want me to say. I know you’ve got a script in your head that [...]
Ok. Real talk. When you tell us that your dinner companion is right around the corner and you’d like to put in their dinner order, STOP! Do not complete this action unless you know for a FACT that this person is, in lit-er-ally around the corner. People insist upon doing this all the time, and it’s a big, stupid mess 90% of [...]
One of my biggest RC peeves is when I get blamed by the customer for something that is way above my pay grade. Case in point? Extra charges. I feel like this is a really obvious thing I’m about to say, yet clearly it must be said. I don’t own or run the restaurant, I’m just [...]
I have never understood this one, so maybe the RCs out there can help me out. You come into a restaurant to eat. It could be a “Please Seat Yourself” coney island, or a place with a host. Lets look at both scenarios, although I’m arriving at a single point for both. At the coney. [...]
httpv://www.youtube.com/watch?v=UAwsNfIHwW0 Marta Daniels ( http://www.howrc.com ) explains why restaurants can’t adjust the atmosphere to suit the needs of individual patrons.
…and the rest of the people eating there are just extras right? People that have been placed there to flesh out the scene, make it look more real. But you’re the only person who actually matters, right? As stupid as that sounds, that is the attitude that many RCs seem to have! Now I know [...]
