I’m not impressed with anyone who knows the name of the owner of my restaurant. I’m not impressed with anyone who actually knows him, although that is a significantly smaller number of people. Namedropping may impress your dinner companions, but you can add that to the list of stuff that your server does not find [...]
httpv://www.youtube.com/watch?v=YIse8fzLssg Marta Daniels ( http://www.howrc.com ) explains that, believe it or not, servers at restaurants don’t actually manage or own the restaurants, and therefore it is inappropriate to blame them for a lot of the things customers take out on servers!
httpv://www.youtube.com/watch?v=AIo238gkW1c This was our first video broadcast!! Yay!! This episode, if you will, is a companion piece with the post of the same name (Control Your Children or Leave Them at Home).
The Ultra Diva RC. You just can’t stick to a menu, any menu, can you? You need special rules and concessions made just for you. You must feel like you always get something that no one else is getting. You think everyone at your table is thoroughly impressed as you go through your litany of [...]
When you ask me a question about the menu, I will answer it. Upon your request, mind you. I don’t talk to you just to hear myself talk. I’m not idly babbling on to you because I have noone else to talk to. I have plenty of co-workers in the back to chit-chat with, and [...]
RCs tend to think that servers as a group are incredibly stupid. Something about the choice of job, I think. Like no person with a normal IQ would wait on other people for a living, you know, that kind of thought process. There are times when I would certainly agree with those RCs. There are [...]
httpv://www.youtube.com/watch?v=H8B4URUkbUw Marta Daniels ( http://www.howrc.com ) explains that servers are not psychic, and therefore cannot get you what you want unless you tell them what that is.
Servers are not psychics. If we were, we’d have a $20 a minute 900 number telling people to make careful financial decisions in the coming year or a television show where we would convince old women we connected to the spirit of their dead husbands who are telling them…(wait for it)… the other set of keys are in the [...]
RCs gripe about automatic gratuities all the time. Like at my restaurant. We add 18% to parties of 8 or more. Period. Parties are a LOT of work and if a server isn’t tipped appropriately the party can actually cost the server money. How is that possible, Marta? I hear you asking, and I’ll tell [...]
Ladies, ladies, ladies! Why, as a demographic, are we such difficult restaurant customers? I’m not trying to say that there aren’t prima donna diva male RCs, because there are! Trust me there are. Its just that 75% of all difficult customers are female, and this is a fact. Ask any server you know, male or female. [...]
