When you walk into a restaurant dripping with ice, designer labels from head to toe, loudly exclaiming that you hope noone scratches up your Benz, everyone can tell that you have big money, right? They know you’re someone who deserves the best table that the casual dining chain restaurant has to offer! The finest service [...]
I’m not impressed with anyone who knows the name of the owner of my restaurant. I’m not impressed with anyone who actually knows him, although that is a significantly smaller number of people. Namedropping may impress your dinner companions, but you can add that to the list of stuff that your server does not find [...]
httpv://www.youtube.com/watch?v=YIse8fzLssg Marta Daniels ( http://www.howrc.com ) explains that, believe it or not, servers at restaurants don’t actually manage or own the restaurants, and therefore it is inappropriate to blame them for a lot of the things customers take out on servers!
httpv://www.youtube.com/watch?v=AIo238gkW1c This was our first video broadcast!! Yay!! This episode, if you will, is a companion piece with the post of the same name (Control Your Children or Leave Them at Home).
This is the season where people like to enthusiastically jot down lists of things they vow to do next year. There is nothing wrong with this practice; I myself adhere to it faithfully every year!! The writing down of the resolutions that is. When it comes to the follow thru- well, lets just say I [...]
Ah, Campers. Let me clear this up right now, I’m not talking about the kind you see pictured to the left. This is a restaurant industry term. You civilians out there would say “we haven’t seen each other in ages, and we’re catching up!” Or something like that. We in the Biz see it as [...]
The Ultra Diva RC. You just can’t stick to a menu, any menu, can you? You need special rules and concessions made just for you. You must feel like you always get something that no one else is getting. You think everyone at your table is thoroughly impressed as you go through your litany of [...]
When you ask me a question about the menu, I will answer it. Upon your request, mind you. I don’t talk to you just to hear myself talk. I’m not idly babbling on to you because I have noone else to talk to. I have plenty of co-workers in the back to chit-chat with, and [...]
httpv://www.youtube.com/watch?v=3pyrX5UHKv4 Marta Daniels ( http://www.howrc.com ) discusses the fact that at least 75% of all difficult customers are women.
Recently I received a question from one of our first and most loyal readers Christine (Christine also suggested the topic for the post “A Discount On the Meal Does Not Mean a Discount On the Tip”. Christine, you are so awesome!!). This is what she had to say. “I have a tipping etiquette question. This one [...]
